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Production Support - Billing

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Date Posted: Aug 4, 2022

Location(s): Bridgewater, NJ, US, 8807

Company: MetLife

Title: Production Support – Billing

 

LOB/Department: Group Benefits / Program Solutions & Delivery

 

Reports to: Manager, Production Support

 

Remote 

 

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Summary of Responsibilities:

· Resolve Billing application issues to ensure optimal performance and usability for the various system users and provide root cause analysis, solution and status of the incident to the stakeholder

· Work as part of a cross-functional team to resolve reported incidents (ie: Corporate Billing System, MetFacs2 and Group Billing System)

· Develop and maintain professional relationships with Business and IT and act as liaison between Business and IT

· Create or update documentation for internal Production Support processes and Business procedures

· Provide consultative services as needed on the end to end system flow and procedures

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Principal Responsibilities:

· Under general supervision monitor and work daily work queues of reported incidents

· Research and analyze incidents, engage IT for assistance as needed

· Translate business defects into high level system specifications

· As needed write and execute test cases for related incidents

· Effectively communicate incident status to Business user groups and Management

· Escalate reported incidents or status as necessary

· Review and work system interface reports

· Participate an assist in knowledge transfer sessions conducted by Production Support, UAT, IT and Business teams

· Create and update relevant production support and Business procedure documentation

· Participate in meetings with IT Production Support to assist in prioritization of incident tickets

· Participate in meetings for Release Management in prioritization of fixes for incident tickets

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Knowledge/Skills/Competencies Required:

· Data Analysis

· Good interpersonal skills to cultivate relationships

· Self-Motivated and ability to do multi-tasking efficiently

· Familiar with supporting application and system infrastructure

· Understanding business processes and their relation to technology

· Strong organization and time management skills

· Excellent written and verbal communication skills

· Good negotiation skills to influence cross-functionally

· Ability to prioritize work as needed

· Ability to and prioritize assignments that are competing for limited resources

· Familiar with the business procedures supported

· 3-4 years of related work experience

· Bachelor’s degree in related field or equivalent experience

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Dimensions:

· Manage medium complexity incidents and task

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Other Comments:

· This position will require 0% - 10% travel and the ability to coordinate with multiple teams and partners virtually.

 

#LI-Remote

 

The wage range for this position specific to Colorado is $57,100-76,100.  The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $669 billion of total assets under management as of December 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

           

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.