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Operational Risk Associate

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Date Posted: Sep 14, 2022

Location(s): Bridgewater, NJ, US, 8807 Whippany, NJ, US, 7981 New York, NY, US, 10166

Company: MetLife

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


Role Value Proposition:


The US Region Risk Management organization is aligned with and embedded in our businesses to help appropriately manage risks arising from our products, services and business operations. The US Operational Risk Management team is responsible for supporting and overseeing all US Lines of Business and MetLife Holdings (MLH) operations. This team, along with business management, ensures that effective risk management is embedded in day-to-day operations and reflected in our business strategies, and related activities. The team also represents the businesses in enterprise risk discussions to ensure their voice is reflected in decision making.


The Analyst, US Operational Risk Management will support the Head of US Operational Risk in further developing MetLife’s operational risk management framework and in working with our US Lines of Business (US LOBs) and MLH to implement such risk management framework.  This associate will play a critical role in promoting and supporting the US Lines of Businesses and MetLife Holdings in identifying, monitoring and managing key operational risks to enable achievement of business strategy and objectives. 


Key Responsibilities:


  • Assist in implementing MetLife’s enterprise operational risk management framework and key practices within the company’s US Lines of Business, MLH and support functions.
  • Support adherence to MetLife standards and industry best practices applicable to risk identification and assessment frameworks.
  • Evaluate and document risk issues impacting the business, including conducting control reviews or gap analysis.
  • Support the facilitation of Non-Financial Risk Assessments (NFRAs) and synthesis of risk materials for purposes of reporting to senior leaders.
  • Assist in developing dashboard reports to communicate the effectiveness of the control infrastructure and identify potential trends.
  • Support the region on the procedures to manage issues and events in accordance with the operational risk management framework.
  • Work closely with business partners, other risk assurance functions (e.g., Compliance, Internal Audit, etc.), and Global Operational Risk leaders to ensure understanding and effective implementation of the framework.
  • Promote customer centricity and ensure focus on creating great customer experiences to achieve competitive advantage.


Essential Business Experience and Technical Skills:



  • Bachelor’s degree in business, finance, law or similar discipline required.
  • 2+ years of financial services with strong knowledge of risk management best practices and emerging industry developments.
  • Strong project management skills and ability to manage multiple priorities.
  • Proactive, intellectually curious, operate with a sense of urgency
  • Demonstrated problem solving and analytical skills
  • Ability to manage shifting priorities to deliver results
  • Excellent verbal and written communication skills, including the ability to prepare and conduct presentations
  • Must be a dedicated, self-motivated individual with an ability to work independently and in a team environment
  • Strong attention to detail with the ability to summarize and communicate complex issues effectively, both orally and in writing
  • Openness to new ideas and seeks opportunities to learn
  • Excellent interpersonal skills required to develop partnerships and relationships in a cross-functional environment
  • Strong competency in Microsoft Word, Excel, PowerPoint, SharePoint, and other quantitative and story-telling platforms used for executive presentations



  • Experience with OpenPages a plus
  • A professional designation or degree in the area of business, law, compliance, risk management, financial services, IT or computer science would be a plus.
  • Insurance experience would be a plus.
  • Experience working in Risk/Compliance/Audit a plus.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.