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Client Services Consultant II

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Date Posted: Jul 27, 2022

Location(s): Bridgewater, NJ, US, 8807 Oriskany, NY, US, 13424

Company: MetLife

Job Location: Bridgewater, NJ; Oriskany, NY   


Role Value Proposition: 

Provides administrative/customer service to a single large group insurance client and works with account team to manage overall customer relationship and satisfaction.

Key Responsibilities:  

  • Overall accountability for the day-to-day administration of one client, including: Responding to client requests and leads projects, provides client with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
  • Provides exceptional customer service to ongoing customer delivery and client satisfaction.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Partners and supports the efforts of the Account and Claim Teams in their work to provide exceptional service to this longstanding unique client.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:

  • 3-5+ years of experience
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines.
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
  • Ability to learn complex processes and apply what has been learned a must.
  • Group Insurance knowledge and exposure to Group Benefits a plus.
  • Experience with Microsoft Office Suite a must.
  • Knowledge and experience with PeopleSoft a plus. 





Business Category

US Business - National Accounts


Number of Openings



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.