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Client Consultant II

Date Posted: Mar 19, 2019

Location: Bridgewater, NJ, US, 08807

Company: MetLife

Job Location: United States : New Jersey : Bridgewater  

 

Role Value Proposition: 

Provides administrative and financial support to very large group insurance clients and works with account team to deliver an excellent customer experience with MetLife through the administration of the group benefit products offered.
 

Key Responsibilities:  

  • Overall accountability for the day-to-day administration of multiple clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
  • Provides exceptional customer service to ongoing customer delivery and client satisfaction.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
  • Prepares year-end financial accounting and ERISA reporting for clients; validates monthly revenue projections and responsible for data integrity
  • Responsible for monitoring the key financial parameters of internal management reporting and capable of proactively identifying discrepancies, trends, and results that would impact Customer Unit financial objectives
  • Responsible for client billing, reconciliation, and partnering with internal and external contacts to ensure billing is entered accurately and timely.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Performs other duties as assigned or required.

     

Essential Business Experience and Technical Skills:

Required:

  • 3-5+ years of experience
  • Advanced accounting/math problem solving skills, including attention to detail, analytical thinking and decisiveness.
  • Strong proficiency in Microsoft Excel and Powerpoint
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines.
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.

 

Preferred:

  • MS Access and VBA proficiency a plus
     

Business Category

Group Benefits

 

Number of Openings

1

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 105794 


Nearest Major Market: New Jersey