Account Management Consultant

Job Location:     Bloomington, MN              Alternate :   Aurora, IL or Kansas City, IL

Role Value Proposition: 

The Account Management Consultant will provide cross-market support functions across both Regional and local markets in a field office while supporting senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships.    

Key Responsibilities:  

• Organizes and attends various client and broker facing meetings either in person, virtually or via the phone.
• Works with internal partners to resolve escalated issues, requests needed plan performance reporting and develops marketing plans and presentation materials.
• Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both.
• Ensures proper licensing, appointment and commission paperwork is in good order for writing agents.
• Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to customer benefit plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) and
• Actively participates in the implementation process to insure a smooth onboarding process.
• Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions and mentors newly hired associates and assists with process training.
• Acts as team lead by managing service escalations for a multi-million dollar book of business
• Runs team huddles and collaborates with dedicated internal partners as part of a natural working team to ensure excellent customer and broker service.
   

 Essential Business Experience and Technical Skills:

Required:

• High School diploma
• 5-7+ years customer service/account management experience
• Excellent presentation skills, oral and written communication skills
• Strong insurance product knowledge and underwriting skills
• Required to get Minnesota Life, Health & Accident licenses within first 90 dayys of employment
   
  Preferred:

• Bachelor’s degree
• Proficient in MS Excel, PowerPoint and SalesForce
• Ability to maneuver within multiple complex systems at same time..
• Strong organizational skills. Able to work well with others as well as independently.
• Able to solve problems and think creatively. 

Ability to recognize opportunities to recommend new product offerings.
 

Travel
25% - 30%

Business Category
Global Operations : Sales Support
 

 
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition # 111553