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Total Absence Management Operations Manager

Date Posted: Jul 16, 2021

Location: Bloomfield, CT, US, 6002 Tampa, FL, US, 33647 Oriskany, NY, US, 13424

Company: MetLife


Provides exemplary customer service by managing total absence claims in a timely and accurate fashion.

Duties and Responsibilities: 

Manages, plans, organizes, and controls team of claims professionals to ensure effective, efficient, profitable operation.

Accountable for the creation of the infrastructure, workflow, and culture that fosters data accuracy and documentation, leverages information to provide future vision, responsible for financial accuracy.

Manages team of claim specialists responsible for all inquiries, provides technical expertise to investigate and settle claims not resolvable by direct reports.

Responsible for planning, implementing and overseeing assigned claim and clinical teams, through unit leaders and associates.

Builds and manages effective partnerships with internal and external customers, fosters an environment that supports effective teamwork and cross-functional cooperation.

Skills and Competencies: 

Expert knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws.

Advanced customer focus and management.

Extensive knowledge of multiple systems and technology resources.

Experience and Education: 

10+ years

Bachelor’s Degree

4+ Years leading people/projects




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 118027