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TAM Case Specialist

Date Posted: Aug 15, 2019

Location: Bloomfield, CT, US, 20136

Company: MetLife

Job Location: United States: Bloomfield: Connecticut

Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.


Key Responsibilities:  

  • Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
  • Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
  • Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
  • Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
  • Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.


Essential Business Experience and Technical Skills:


  • High school diploma
  • 2+ yrs. related experience.
  • Must be available to work a rotating schedule of 1st shift (8a-4p) and 2nd shift (4p-11p).



  • Bachelor’s degree
  • Strong customer satisfaction focus.
  • Strong attention to detail.
  • Strong customer satisfaction focus
  • Claims, specifically disability, preferred
  • Working knowledge of FMLA/Disability/Leave procedures preferred
  • Knowledge of system applications preferred

“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110536 

Nearest Major Market: Washington DC