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Short Term Disability Claims Specialist

Date Posted: Aug 14, 2019

Location: Bloomfield, CT, US, 06002

Company: MetLife

Role Value Proposition: 

MetLife is the place to be to make an impact with an award-winning team. MetLife is taking giant strides towards being recognized as the world’s leading global life insurance and employee benefit’s company. 


At MetLife, you will find a rewarding career in the insurance industry.  Caring for people and respecting individuals is core to everything we do. It defines our work and shapes our culture. We constantly raise the bar and look for better and simpler ways to connect customers with the best solutions. We aim to exceed expectations and build trust.  We are open and inclusive, proudly taking the best ideas from every part of our company. 


The Claims department is key to this mission. We are committed to our customers. We are committed to ensuring each claim is administered accurately, to identify early the most appropriate plan of action, and to promote safe and an early return to work.


The Short Term Disability Specialist makes correct and timely decisions on all claims, makes sure every claim or leave is paid or administered to its accurate duration, and applies all appropriate provisions of the disability contract to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim. Proactively identifies opportunities to support claimants in achieving a safe and timely return to work through a variety of programs and methodologies and takes accountability for partnering with the claimant and other to execute appropriate return to work plans.


Key Responsibilities: 

  • Ensures the claims contain recent clinical analysis and occupational information.  While, consistently assessing claimant information and medical data to minimize disruption to benefits and ensure ongoing engagement with the customer. 
  • Appropriately utilizes guidelines and Clinical team to make accurate initial and ongoing decisions. Ensures a timely and seamless bridging of STD claims to LTD claims by appropriately evaluating and documenting with clear rationale; the support for extension through the full STD duration.
  • Deliver Customer Centric Service that is consistent with or exceeds our customer commitments and superior reputation.  Providing: a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication. 
  • Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources will be contacting him/her. 
  • Engage the Employer, Attending Physician, and other appropriate resources to efficiently and effectively gather information with the least amount of impact to the claimant. Prioritizing and organizing work with a focus on Claim Management Accuracy.  Proactive action to obtain any information, including medical, and extend benefits to medically supported date.


Essential Business Experience and Technical Skills:


  • High School Diploma 
  • 3 plus years claims experience or relevant business experience.



  • Bachelor’s Degree or Associate’s degree  


Business Category

Global Technology & Operations - Claims


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110668 

Nearest Major Market: Hartford