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STD/FMLA Claims Specialist

Date Posted: Mar 7, 2019

Location: Bloomfield, CT, US, 06002

Company: MetLife

Job Location: United States : Bloomfield : Connecticut


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role for the STD Claims Specialist will provide exemplary customer service by processing group short term disability income insurance claims in a timely and accurate fashion


Key Responsibilities:  

  • Follow established claim policies and practices to resolve claims and issues and make determinations.
  • Identify and obtain missing information and input into system.
  • Respond to inquiries, handle outbound calls needed, handle customer escalations.
  • Manages an assigned caseload of minimally complex claims.
  • Develops and maintains strong working relationships with internal and external customers.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 2+ years’ relevant business experience. 



  • Bachelor’s degree
  • 4+ years’ relevant business experience. 
  • Strong communication skills, both written and oral.
  • Basic knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws. Moderate customer focus and management.
  • 2 years of disability claims experience.
  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
  • Strong customer satisfaction focus.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107245 

Nearest Major Market: Hartford