Senior Product Consultant I

Job Location: United States : Connecticut : Bloomfield 

Alternate Job Location: United States : New Jersey : Bridgewater

Work Arrangement: Hybrid

Role Value Proposition

The HS&SA Service Consultant is responsible for providing internal advanced product, process and operational support and exceptional service to group HS&SA customers in partnership with MetLife’s COE, Implementation, Service, Vendor Mgmt., and WEX operational teams.

Key Responsibilities 

• Delivers advanced levels of consultative support for the HS&SA product suite in partnership with the MetLife COE, Implementation, Service, Vendor Mgmt., and WEX operational teams.
• Provides oversight of plan design, case structure, and customer specific processes, with a focus on complex and / or custom requirements.
• Thoroughly investigates and responds promptly to elevated participant and/or group customer escalations funneled through the MetLife COE, Implementation, Service, Vendor Mgmt., and / or WEX operational teams.
• Consults with the Service teams prior to customer meetings to review any service and operational concerns. Provide analysis and opportunities to rectify service issues to improve overall customer satisfaction.
• Performs root cause analysis, identifies trends and proactively collaborates with internal partners to rectify broader service and operational issues to enhance the service satisfaction of our customers.
• Assists in the development, implementation and training of improved service and operational processes to meet and enhance the service satisfaction of our customers.
• Prepares quarterly reports with a view of overall customer experience, including any open and resolved issues.

Essential Business Experience and Technical Skills 

Required:

• High school degree or equivalent required.
• 5+ years group Product experience including strong knowledge of other Employee Benefit Programs and Health Savings & Spending Accounts.
• Effective communication, organizational, problem solving, and analytical skills.
• Excellent time management & work prioritization skills.
• Ability to work independently and drive results partnering with cross-functional teams in a matrixed organization.
• Well-developed relationship building skills both internally & externally.
• Proficient with Microsoft office software.

Preferred:

• Bachelor’s Degree and prior client service experience.

Assignment Category

Full Time

Travel

n/a

Business Category

U.S Business

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.