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Senior Operations Quality Analyst

Date Posted: Aug 26, 2021

Location: Bloomfield, CT, US, 6002 Oriskany, NY, US, 13424 Tampa, FL, US, 33647 Marlborough, MA, US, 1752 Aurora, IL, US, 60504

Company: MetLife

Role Value Proposition: 


At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative solutions to address core business challenges with MetLife. This role will conduct quality reviews of disability claims, collecting and analyzing quality opportunities and root causes to ensure quality standards are achieved.    


Key Responsibilities: 


  • Conducts quality reviews of LTD claims of various complexity.
  • Identifies trends, root causes, and quality gaps from the analysis of data and provides timely and meaningful feedback to associates and management in regard to performance and quality standards
  • Partners with team to develop criteria and standards in which to measure quality behaviors.
  • Assists in the research, analysis and recommendation of key quality improvements



Essential Business Experience and Technical Skills:




  • 2 plus years of LTD Claims management experience
  • Competencies:  Demonstrated critical thinking, attention to detail, written and verbal communication, analysis and problem-solving skills




  • Bachelor’s degree


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.