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Senior Business Procedures Consultant

Date Posted: Feb 23, 2019

Location: Bloomfield, CT, US, 06002

Company: MetLife

Job Location: United States : Bloomfield : Connecticut   Alternate Job Location: United States : Tampa : Florisa; Oriskany : New York; Aurora : Illinois; Cary : North Carolina


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Business Procedures Consultant, will lead the effort to develop and implement new or revised processes, procedures, initiatives. Takes projects from original concept through final implementation, provide a single point of contact for assigned projects. Define project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans and status reports. 


Key Responsibilities:  

  • Oversees large projects that span across multiple areas, functions, and/or lines of business to implement new and/or modified processes, procedures, and/or initiatives.
  • Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management.
  • Oversees complex projects that include various phases and moderately sized project teams.
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
  • Runs project meetings and is responsible for project tracking and analysis.
  • Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives.
  • Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met.
  • Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership. Provides information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives. 
  • Leads and motivates project team members that are not direct reports that may span multiple functions/LOB’s
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 8+ years related experience



  • Bachelor’s degree
  • 10+ years related experience.
  • Strong customer satisfaction focus.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106949 

Nearest Major Market: Hartford