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Associate Client Consultant

Date Posted: Jan 11, 2019

Location: Bloomfield, CT, US, 06002

Company: MetLife

Job Location : United States : Bloomfield : Connecticut     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for an Associate Client Consultant – Billing Representative, will provide billing administration and solutions to MetLife group and individual customers for Long-Term Care while being responsible for the overall customer billing experience and delivering service excellence to standard group and individual customers.


Key Responsibilities: 

  • Builds and maintains strong relationships with group customers and internal partners.  Serves as key contact to call center on complex issues.  Resolves and responds directly to group customer regarding billing inquiries and issues.  May include other internal partners in resolution.  Participates in escalation calls as billing expert with Customer and internal partners as situation warrants.  
  • Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments.  Offers situation specific alternatives and solutions to assist customers. 
  • Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.
  • Performs functions critical to the accuracy of billing for assigned group customers including: daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification of D&U. 
  • Completes group level reconciliations and payment history review.  Makes decisions regarding refunds, write-offs and reinstatements.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 3+ yrs. related experience
  • Prior billing experience including reconciliations and payroll processing.


  • Bachelor’s degree
  • 5+ yrs. related experience
  • Experience working directly with customers to resolve issues.
  • Experience with insurance/financial systems.
  • Advanced knowledge of Excel.
  • Strong customer satisfaction focus.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106786 

Nearest Major Market: Hartford