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Account Specialist

Date Posted: Jan 6, 2018

Location: Bloomfield, CT, US, 06002

Company: MetLife


Job Location: United States : Bloomfield : Connecticut


Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will support all post-sales activities relating to assigned portfolio of Long-Term Care insurance contracts. 



Key Responsibilities: 

  • Serves as an intermediate level Account Specialist and provides high levels of service to ensure longevity of the accounts. 
  • Ensures provision of high quality and cost effective services.
  • Acts as relationship manager and troubleshooter for client on all non-sales inquiries; acts as key contact for the call center on escalated issues; anticipates operational problems and identifies opportunities for improvements through detailed knowledge of clients' LTC business.
  • Leads small project initiatives impacting assigned portfolio including but not limited to inflation offerings, rate increase implementations, rider mailings and payroll discontinuance.
  • Analyzes and responds to inquiries from clients, consultants, brokers and internal units
  • Coordinates responses to all DOI, Presidential and / or direct insured complaints, engaging appropriate internal partners as appropriate
  • Creates and maintains all plan documents.
  • Approves data and prepares financial statements for policyholders.
  • Ensures accurate interpretation of plan provisions by departments servicing LTC insureds.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High school diploma
  • 3+ yrs. related experience in operations.



  • Bachelor’s degree
  • 5+ yrs. related experience in operations.
  • Strong customer satisfaction focus.


Business Category

Operations : Support


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 91821 

Nearest Major Market: Hartford