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Total Absence Management Case Specialist

Date Posted: Oct 23, 2021

Location: Aurora, IL, US, 60504

Company: MetLife

<span 72="">Job Location: United States : Aurora, IL

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<span 72="">Role Value Proposition: 

<span 72="">At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

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<span 72="">Key Responsibilities:  

  • <span 72="">Handle intake calls for FMLA claims and other leaves while administering Family & Medical Leave Act standalone claims.
  • <span 72="">Adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
  • <span 72="">Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
  • <span 72="">Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
  • <span 72="">Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.

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<span 72="">Essential Business Experience and Technical Skills:

<span 72="">Required:

  • <span 72="">High school diploma
  • <span 72="">2+ yrs. Customer Service experience
  • <span 72="">Strong customer satisfaction focus

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<span 72="">Preferred:

  • <span 72="">Bachelor’s degree
  • <span 72="">Strong attention to detail.
  • <span 72="">Working knowledge of FMLA/Disability/Leave procedures preferred

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<span 72="">Travel

<span 72="">Not applicable

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<span 72="">Business Category

<span 72="">Operations : Claims

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<span 72="">Number of Openings

<span 72="">55

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<span 72="">At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

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MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120332


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago