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Sr. Service Support Specialist

Date Posted: Nov 24, 2021

Location: Aurora, IL, US, 60504

Company: MetLife

Location: Aurora, IL


Role Value Proposition: 

Provides administrative support and customer service support to account teams in National Accounts.  Works directly with the account team and other internal partners to assist in managing customer projects.


Key Responsibilities: 

  • Order office supplies, research ad hoc supply requests, own inventory tracking for supplies, as well as provide support for office building and mailroom projects.


  • Assist with troubleshooting software, hardware, phone, and printer issues. Conduct or schedule training sessions for new software, hardware, phone system and printers for associates.


  • Assist w/coordination of desk moves and computer/phone set up for new associates


  • Assists with preparation for customer meetings and benefit fairs.  This includes binding stewardship presentations, ordering benefit fair supplies/materials, inputting all benefit fair requests, and making sure all materials arrive on time.


  • Works on special customer projects.  Assists the account teams on an "as needed" basis with tasks as requested by customers such as creation of benefit plan summaries, eligibility updates, mail merges, administering surveys, etc.


  • Assists with planning events taking place in the office such as customer/broker audits, leadership meetings and town halls.  This includes room reservations and set up, ordering food and other materials, and coordinating with attendees for travel or other assistance needed.


Required Qualifications:

  • High School Diploma/GED required
  • Minimum of 3 year of equivalent business experience


Preferred Qualifications:

  • Bachelor’s degree preferred
  • Competencies: Interpersonal Skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, analytical, and organizational skills.
  • Proficiency with Microsoft Excel, PowerPoint, and Word. Intermediate skill level desired
  • Knowledge of MetLife systems including CDF, MetFac2, MetLink, etc.
  • Highly organized, able to wear multiple hats, and accomplish a multitude of tasks in an ambiguous, fast-moving environment with a self-motivated drive to accomplish



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 121112


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago