Solution Train Engineer

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Date Posted: Sep 12, 2023

Location(s): Aurora, IL, US, 60504

Company: MetLife

Role Value Proposition: 



This role is for the Solution Train Engineer (STE) of the Disability Claims Agile Release Train (ART) within the U.S. Group Benefits, Disability & Sense Solution 


The STE guides the Agile Release Train (ART) to manage and optimize the ­flow of value for its customers. This role is at the ART level and provides coaching, facilitation, and risk management across the team of teams within the ART (typically 50 – 125 people). The STE ensures the cars on the train, its cargo (e.g., people and features), and tracks are all ready to safely operate at speed. This role is a natural progression for current scrum leads and program managers.


Key focus includes improving execution processes, getting rid of impediments, challenging people, and teams to consistently improve, and creating connections between people. This role is a natural progression for current scrum leads and program managers.



Key Responsibilities: 

  • Coach members of the ART team members to improve
  • Guide and facilitate PI planning preparations and other PI events
  • Hold ART syncs
  • Facilitate workshops
  • Help enable teams to resolve ART impediments
  • Enable the ART to improve by using lean/agile methodologies, principles, and practices


Essential Business Experience and Technical Skills:


  • Time-Management: The ability to switch from reviewing yesterday, running today and planning for tomorrow. Act With Urgency
  • Critical Thinking: Analyze a situation and organize the team around a solution. Guiding the team to define the solution. Seek Diverse Perspective
  • Communication: In every form, including listening, writing, talking, sharing and is sensitive to how messages are received. Communicates Effectively
  • Negotiator: Understand where matters must be negotiated to achieve an agreement that is aligned to both parties. Delivers What Matters
  • Servant-leader: Strive to serve the team in everything they need to do to accomplish the goal, putting the needs of the team first. Deliver What Matters




  • 5+ years of Eligibility/UIS Business or IT Experience
  • Understanding of US Group Benefits Business and System Landscape
  • Agile Experience and knowledge
  • Agile certification is a plus
  • Strong knowledge of Group Insurance distribution landscape including General Agents, Brokers, Third Party Entities and Third-Party Administrators
  • Familiar and comfortable working in fast paced agile models with ability to manage in ambiguity
  • Ability to develop strategic & trusted partnerships with internal & external partners
  • Ability to work in fast paced environment
  • Strong leadership skills and ability to motivate teams
  • Strong Project Management skills
  • Strong interpersonal and negotiation skills
  • Strong collaboration skills, ability to partner across the enterprise.
  • Excellent written and oral presentation & communication skills
  • Strong analytic skills and ability to think strategically
  • Undergraduate degree required, MBA or other advanced degree preferred




  • Knowledge or experience in the Disability Product/Business preferred


Reports to: VP, Product Manager, Disability & Sense Solution 


Business Category: US Business 


 Number of Openings: 1 

Recruiter: Bernadette Jones


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is 105K-140K.  This role is also eligible for annual short-term incentive compensation and stock-based long-term incentives. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago