Service Academy Trainee (June 2023 Start)

JOB LOCATIONS: Aurora, IL and Tampa, FL (Hybrid - must be able to come into the office several days per week)

Role Value Proposition:

As an employee benefits service trainee, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program you will deploy into a client services analyst position providing administrative and client service to MetLife group insurance customers. You will work with the full account team to manage customer relationships and satisfaction.

Key Responsibilities:

• Complete and participate in all required MetLife learning and training – including successful completion of the Service Academy Program
• Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by MetLife. This will involve meetings with the mentor and his/her customers
• Develop an understanding of the Group Benefits products and services.
• Build service competencies – including communication, customer service, project management and relationship building skills
• Support the service team by learning MetLife’s systems and processes in order to support an assigned block of customers – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving, and executing on the end-to-end customer experience.
• Participate in client audits and strategic planning process
• Generate reports to track/report activities, identify trends, progress, and strategies
• Perform other related duties as assigned or required

Essential Business Experience and Technical Skills:

• Relationship building skills, ability to quickly develop rapport, earn trust and put our customers at the center of all we do.
• Excellent Interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, ability to lead and influence.
• Strong project management skills including problem solving, time management, attention to detail, analytical thinking and decisiveness
• Proficiency with Microsoft Excel and PowerPoint
• Ability to work autonomously and manage time efficiently in order to meet client deadlines
• Self-motivated to learn more about the business and is proactive in personal development
• Displays adaptability and resiliency
• 0-3 years of related work experience
• Bachelor’s degree preferred or equivalent experience

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.