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Senior Client Services Consultant

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Date Posted: May 5, 2022

Location(s): Aurora, IL, US, 60504 Greenwood Village, CO, US, 80111 Irvine, CA, US, 92614 Bellevue, WA, US, 98004

Company: MetLife

Locations: Aurora, IL; Irvine, CA; Greenwood Village, CO; Bellevue, WA

 

Role Value Proposition: 

The Senior Client Service Consultant provides administrative support and customer service to large group insurance clients. Works with account team, Account Executive, and other internal partners to manage the global customer relationship. 

 

Key Responsibilities:    

  • Overall accountability for: multiple client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison with internal and external global to assist with problem resolution and troubleshooting.
  • Provides exceptional customer service to ongoing customer delivery and client satisfaction.
  • Participates in client account audits and strategic planning process.
  • Partners with Financial team in completion of client reports; analyzing results and identifying trends.
  • Leads and coordinates implementation of the addition of MetLife products on a global basis. Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems.
  • Participates in cross-functional project teams.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Perform other related duties as assigned or required

 

Essential Business Experience and Technical Skills:

  • 5-7+ years of experience with group insurance products & account management
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines.
  • Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness. 
  • Formal Project Management training.
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
  • Ability to balance client expectations with MetLife capabilities.
  • Self-motivated to learn more about the business and is proactive in personal development.

 

The wage range for this position specific to Colorado is $71,700 to $95,600.  The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.

 

Travel 

0-10%

 

Business Category

US Business

 

Number of Openings

1

 

"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife maintains a drug-free workplace.


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago