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Senior Business Procedures Consultant

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Date Posted: Jul 26, 2022

Location(s): Aurora, IL, US, 60504 Tampa, FL, US, 33647

Company: MetLife

Job Location: Hybrid role in Aurora Illinois or Tampa Florida (may be open to hybrid in other MetLife office)


Role Value Proposition:

This role supports processes within the Group Benefits Organization. The primary responsibility of this position is to lead, manage & maintain all vendor admin forecasting and budget oversight and develop new or revised processes, procedures, and initiatives within the Vendor Management team.  Take projects from original concept through final implementation and provide a single point of contact for assigned projects.  This role will have significant interaction with vendors as well as internal areas within MetLife.  


Key Responsibilities:  

  • Manages and oversees the forecasting and budget for all Vendors supported.
  • Perform reporting and root cause analysis to identify potential recurring issues and facilitate the development of process improvements and new efficiencies.
  • Manages critical relationships with vendors, internal end users and business customers/leadership.
  • Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management.     
  • Participate/oversee projects and/or phases of projects to implement new and/or modified processes, procedures, and/or enhancements related to vendor initiatives.  
  • Actively participate in meetings between the vendor and/or key internal partners.
  • Provides information and/or training to end users to resolve inquiries related to assigned processes, procedures and/or initiatives.
  • Provides information and/or training to end users to resolve inquiries related to assigned processes, procedures and/or initiatives.
  • Oversee Capacity Model within the Vendors and team.
  • Performs reporting and analysis related to vendor initiatives.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • Bachelor’s degree in related field or equivalent experience
  • Strong financial acumen and experience with budgeting and forecasting
  • Proven organizational, interpersonal and communication skills, both written and verbal
  • Proven ability to lead and motivate project team members that are not direct reports
  • Must be able to manage multiple assignments, be organized and efficient while working under minimal supervision.
  • Ability to create and perform presentations to leaders
  • Fluent at excel and analyzing data with proven results
  • Well-developed relationship building (interpersonal, communication, collaboration) skills, both internally and externally, with customers and vendors


  • 8 – 10 years of related work experience
  • 5 years insurance industry experience
  • Knowledge of Group Service and Implementation processes and systems
  • Accident and Health product knowledge
  • Experience in Vendor Management
  • Exhibits flexibility in a dynamic, fast-paced business environment



Business Category

Vendor Management & Business Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago