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Offset Management Specialist

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Date Posted: Nov 8, 2022

Location(s): Aurora, IL, US, 60504 Atlanta, GA, US, 30328 Chicago, IL, US, 60631 Dallas, TX, US, 75240 West Des Moines, IA, US, 50266

Company: MetLife

Location: Remote


Job Summary:  Analyzes STD/LTD claims for offset potential including but not limited to: Social Security, Railroad Retirement, Pension, PERS/STRS, Statutory and Workers Compensation.  Manages a caseload of complex claims by advising and assisting claimants through the application process.


Functional Responsibilities: Reviews and identifies active and approved STD/LTD claims with potential for applicable offsets as defined in MetLife's Disability plans.  Manage a complex caseload of claims identified with potential for offsets ensuring high quality and appropriate claim payment activity.  Assist and guide claimants through the appropriate benefit application process by following established MetLife guidelines.  Review and interpret other income decision information, calculate retroactive and ongoing offsets and provide recommendations to claims partners.    Work collaboratively with SS attorneys and representatives.  Proactively identify and escalate potential claim and offset related problems or issues.  Ensure claimants receive timely and accurate information as well as high levels of customer service.  Actively engage in development of process improvements that will result in enhanced claim management practices and efficiency gains. 


Supervisory Responsibilities:  None.


Typical Experience:  Bachelor's degree; 1-3 yrs. of STD/LTD claims experience; Knowledge with income benefits such as Social Security Disability Insurance (SSDI), Railroad Retirement, Pension, PERS/STRS and Statutory & Workers Compensation preferred.           


Business Category 

Global Technology & Operations_16846


Number of Openings 



Contact Information 

Rachel King 







MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is$41,600-$57,600. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago