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Offset Management Specialist

Date Posted: Dec 24, 2020

Location: Aurora, IL, US, 60504 Bloomfield, CT, US, 6002 Tampa, FL, US, 33647 Oriskany, NY, US, 13424

Company: MetLife

Job Location: United States: Bloomfield: Connecticut                       Alternate: Oriskany: New York; Aurora: Illinois; Tampa: Florida


Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role analyzes STD/LTD claims for offset potential including but not limited to: Social Security, Railroad Retirement, Pension, PERS/STRS, Statutory and Workers Compensation.  Manages a caseload of complex claims by advising and assisting claimants through the application process.


Key Responsibilities:

  • Reviews and identifies active and approved STD/LTD claims with potential for applicable offsets as defined in MetLife's Disability plans. 
  • Manage a complex caseload of claims identified with potential for offsets ensuring high quality and appropriate claim payment activity. 
  • Assist and guide claimants through the appropriate benefit application process by following established MetLife guidelines. 
  • Review and interpret other income decision information, calculate retroactive and ongoing offsets and provide recommendations to claims partners.   
  • Work collaboratively with SS attorneys and representatives. 
  • Proactively identify and escalate potential claim and offset related problems or issues. 
  • Ensure claimants receive timely and accurate information as well as high levels of customer service. 
  • Actively engage in development of process improvements that will result in enhanced claim management practices and efficiency gains. 


Essential Business Experience and Technical Skills:


  • High school diploma
  • 3 year of STD/LTD/Social Security claims experience



  • Bachelor’s degree
  • Strong communication skills, both written and verbal
  • Strong problem solving and analytical skills
  • Knowledge with income benefits such as Social Security Disability Insurance (SSDI), Railroad Retirement, Pension, PERS/STRS and Statutory & Workers Compensation preferred.           


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 115716


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago