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Long Term Disability Claims Support Specialist

Date Posted: Aug 12, 2019

Location: Aurora, IL, US, 60504

Company: MetLife

Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!

Job Location :  Aurora     Alternate Location:  Virtual, United States 

Role Value Proposition:  In this role as an extension of the organizational leadership team you will partner with Unit Leaders to meet individual, team and office goals for quality, timeliness, customer service and staff development by providing technical assistance and coaching to disability claims professionals. 

Key Responsibilities

  • Provides real-time coaching, mentoring, and direction to ensure associates are making the right decision in a timely manner supported by proper documentation and with effective communication.
  • Acts as department subject matter expert for claim, technical, and contractual related topics.
  • Effectivity performs reviews of new and ongoing claims to drive accurate and favorable claim outcomes.
  • Identifies performance issues and/or trends and provides Unit Leader with feedback and fact based data on individual’s progress, performance and opportunities.
  • Partners with Learning & Development and Documentation team on work instruction and office training in addition to supporting mentor and trainee programs.
  • Performs other related duties at the discretion of the business such as but not limited to caseload management and influencing and promoting organizational initiatives and messaging. 

Essential Business Experience and Technical Skills

Required Qualifications

  • 2+ years long term disability experience
  • Must be able to communicate clearly and effectively, both written and verbal
  • Leadership skills
  • High School Diploma/GED  

Preferred Qualifications 

  • 5+ years of long term disability experience
  • Excellent analytical, decision making and problem solving skills
  • Highly self-motivated
  •  Bachelor’s Degree/Associates degree Preferred




 “At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers”.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 111138 

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago