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LTD Claims Specialist Trainee

Date Posted: Dec 25, 2018

Location: Aurora, IL, US, 60502

Company: MetLife

Job Location: United States : Aurora : Illinois


Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role provides exemplary customer service by processing group disability claims in a timely and accurate manner.


Key Responsibilities: 

  • Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates.
  •  Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.
  • Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.
  • Learn to use appropriate systems, tools and resources to research and document claims.
  •  Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.
  • Complete regular updates on financial offsets such as SSDI.
  •  They will utilize CMG which provides an overview of high level topics, factors to consider in the administration of claims, and examples of claim situations.
  • Work is performed under direct supervision by peer coaches and Unit Leaders.
  • Perform other duties as required. 


Essential Business Experience and Technical Skills:


  • High school diploma
  • 2-4 years’ customer service experience



  • Bachelor’s degree
  • Strong communication skills, both written and oral
  • Strong problem solving and analytical skills
  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning


"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 105968 

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago