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Implementation Systems Analyst II

Date Posted: Jun 7, 2021

Location: Aurora, IL, US, 60504

Company: MetLife

Job Location: Aurora, IL


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will be rresponsible for planning and managing the conversion of new clients plan data and installation of new plans. Reviews sold plans and project timelines with Sales to identify any non-standard provisions or services that may impact cost or MetLife’s ability to meet/exceed customer expectations. Participate in Sales Finalist Presentations and negotiate plan design features and administrative services. Partner with business units including Sales, Administration, I.T., and other administrative business units to ensure that implementations are delivered consistently, timely, and of high quality. Review and execute all legal documents and prepare and finalize a project plan. Conduct weekly or periodic status meetings with Internal Departments, Customers, and Intermediaries to review progress and resolve issues. May be responsible for systems-related issues associated with new plan installations and conversions. Act as liaison between organization’s technology and plan administration staff during and possibly after the conversion process. Build interfaces between the organization’s recordkeeping systems and the sponsor’s payroll systems. Define programming specifications for special client requests. Implement the changes and coordinate systems processing during the installation process. Supports over 100 lives.


Key Responsibilities:

  • Intermediate level subject matter expert. Works on moderately complex projects.
  • Perform routine Implementation processing tasks.
  • Support implementation project team.
  • Assists on slightly larger, more complex projects.
  • Routine interactions with sales organization, provide support to resolve issues.
  • Obtains complete sold case materials and reviews for accuracy and compliance with underwriting guidelines. Retrieves any missing data from the broker/sales rep.
  • Handles revisions for specified block of business.
  • Achieves metrics for completion of soldcase/revisions/add coverage.
  • Proactively anticipates operational problems and identifies opportunities for improvements to avoid those problems.
  • Proactively maintains expertise on backend implementation systems.
  • Ensures effective, efficient and accurate case set up and installation deliverables.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • 3+ years relevant business experience
  • Moderate project Management Skills.
  • Moderate customer service skills/customer centricity.
  • Moderate problem solving & communication



  • Bachelor’s Degree preferred
  • Client-facing Project Management experience preferred





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117827


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago