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Implementation Leader II

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Date Posted: Jan 19, 2023

Location(s): Aurora, IL, US, 60504

Company: MetLife

Job Location: United States : Illinois : Aurora 

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Hybrid


The implementation leader position within the Group Benefits Operations organization is responsible for planning and managing the onboarding of new customers.  The implementation leader will work with both internal and external parties to ensure that benefits are installed timely and accurately in order for employees to utilize their MetLife products.  Act as a liaison between organization’s technology and plan administration staff during and possibly after implementation process.  May participate in sales presentations, and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests. 

At MetLife, we are guided by empathy and the heart of our culture is our people.  Come join us where we empower you to build your career, perform at your best and turn your ambitions into reality.     


Key Responsibilities:   Move some of these upwards within the value proposition.  

  • Participates in post-sale activities in setting up or converting client cases. 

  • Reviews sold plan and project timeline with sales staff to identify any non-standard provisions or services. 

  • Reviews and executes all legal documents and prepares and finalizes a project plan 

  • Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately 

  • Conducts weekly or periodic status meetings w/ various parties to review progress and resolve issues 

  • May be responsible for system related issues associated with new plan implementation 

  • Identifies implementation-related problems and helps resolve issues. 

  • Hosts and facilitates implementation calls with new and/or existing customers 

  • Leads projects related to process improvements and/or new product deployment 

  • May facilitate training to peers 

  • Adherence to team and organization goals/metrics 

  • Determination of system set up based on customer needs and products sold 

  • May be required to write and maintain process work instructions 


Essential Business Experience and Technical Skills: 

  • 2+ years of employee benefits experience 

  • High School Diploma or equivalent required; Bachelor’s Degree preferred 

  • Time Management Skills: Ability to handle multiple tasks and deadlines 

  • Excellent oral, written and interpersonal communication skills, strong analytical and problem-solving skills.  

  • Ability to modify and develop procedures and policies to meet reporting needs/requirements 

  • Critical Thinking Skills 

  • Organizational Skills 

  • Project Management Skills 

  • Proficient in:  Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Acrobat Standard 


Assignment Category

Full time




Business Category

US Business

Number of Openings


Contact Information

Daedra Hayes,


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago