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Implementation Leader II

Date Posted: Aug 14, 2019

Location: Aurora, IL, US, 60504

Company: MetLife

Job Location: United States: Aurora: Illinois

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. Under supervision of Manager and/or Mentor, this role is responsible for the successful implementation of core or voluntary products for new customers and existing customers adding products in the Regional Market (1,000-4,999 lives).  The role will have significant customer and broker contact and be responsible for the overall satisfaction of customers and brokers with the implementation process. 

In this role, Implementation Leaders participate in post-sale activities by setting up or converting client cases, reviewing sold plan(s) and developing and following project timelines. This role will partner with other business units (Sales, IT, Contracts, etc.) to ensure that implementations are delivered consistently, timely, and accurately. 

Key Responsibilities:

  • Facilitate calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process.
  • Obtain required information to complete the installation process from sales and service partners, brokers and customers.
  • Complete final review of plan design features and administrative services and communicates to the implementation team.
  • Identify implementation-related problems and work with manager or senior staff to resolve issues.
  • Effectively load administration systems to ensure accurate plan design and efficient customer structure.
  • Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.
  • Work with Product, Underwriting and Contract partners to review and execute legal documents.
  • Responsible for updating and maintaining workflow and reporting systems.
  • Transfer cases to the appropriate administration group once implementation is complete.
  • Participate on Continuous Improvement and strategic Projects during off peak season.
  • Perform other duties as assigned or required.

Essential Business Experience and Technical Skills:


  • High school diploma
  • 3+ years relevant business experience
  • Strong communication and customer service skills
  • Detail oriented and organized


  • Bachelor’s degree
  • Client-facing Project Management experience 



“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 111109 

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago