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Group Account Management Consultant

Date Posted: Nov 27, 2021

Location: Aurora, IL, US, 60504 Chicago, IL, US, 60646

Company: MetLife

Job Location: United States : Illinois : Aurora 

Alternate Job Location: United States : Illinois : Chicago 

 

Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide cross-market support functions across both regional and local markets in a field office.

    

Key Responsibilities:  

  • Supports Senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships
  • Conduct post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
  • Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
  • Works with internal partners to resolve escalated issues, request needed plan performance reporting and develop marketing plans
  • Prepares presentation materials
  • Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both
  • Ensures proper licensing and appointment paperwork is in good order for writing agents
  • Actively participates in the implementation process
  • Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
  • Stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
  • Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions Mentors newly hired associates and assists with process training
  • Performs other duties as assigned or required by specific market

 

Essential Business Experience and Technical Skills:

  • Required:
  • High School diploma
  • 5+ yrs. related experience in customer service experience
     
    Preferred:
  • Bachelor’s degree
  • Excellent presentation skills, oral and written communication skills
  • Strong organizational skills
  • Ability to recognize opportunities to recommend new product offerings
  • Life and Health License
  • Strong customer satisfaction focus.
     

 

Travel

Up to 25%

 

Business Category

U.S Business

 

Number of Openings

1

 

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

 

MetLife maintains a drug-free workplace.

 

 

Requisition #: 121370

 


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago