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Disability Consultant II

Date Posted: Nov 23, 2021

Location: Aurora, IL, US, 60504 Remote, US, 0

Company: MetLife

Role Value Proposition: 

Employee benefits professional specializing in STD, LTD, FML, ADAAA and time off benefits.  This role will focus on consulting with industry broker/consulting firms and MetLife’s National Account and Regional Market Group customers.  Specific areas of focus include plan design and strategy, integrated disability management solutions and benchmarking/trend analysis.


Key Responsibilities:  

  • Responsible for consultative support of multiple  complex  clients
  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting
  • Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
  • Supports client account audits and strategic planning process
  • Supports  implementation of new complex clients and addition of MetLife product lines to existing clients
  • Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts
  • Supports the creation of client specific processes and reports, may engage in the review of contract documents, provides subject matter expertise in support of MetLife systems setup
  • Engages with Key Partners (Sales, Service, Finance, Claims) to develop, analyze and provide metrics and reporting to monitor the health of customers and their Disability plans.
  • Develops and maintains strategic account plans for all assigned customers that will enable MetLife to proactively understand the complete scope of customer needs, requirements and development activities and implement initiatives that will result in customer confidence, satisfaction and persistency
  • Provides ongoing communications and updates to account teams and customers on industry trends, benchmarking or regulatory activities                                                                        
  • Provides expertise on non-web based reporting, RTW, claim process, ICM letters, UIS data elements, performance guarantees and escalation of all guarantee requests, as well as provide oversight of plan design and structure.




Essential Business Experience and Technical Skills:


  • 5+ years Disability Management experience required, including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relevant Federal and State Laws.
  • Strong knowledge of current process and technology in place to support the existing Disability Customers.
  • Proficient with Microsoft Office software, particularly Excel and PowerPoint
  • Extensive experience managing complex client accounts and relationships, with focus on Disability and Absence Management;
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.


  • Typically bachelor’s degree or equivalent business experience;
  • Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
  • Ability to balance client expectations with MetLife capabilities
  • Self-motivated to learn more about the business and is proactive in personal development
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.


"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120966


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago