Director of Client Services - Group Benefits

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Date Posted: May 16, 2023

Location(s): Aurora, IL, US, 60504 Southfield, MI, US, 48034

Company: MetLife

Job Location: United States : Illinois : Aurora

Alternate Job Location: United States : Michigan : Southfield || Not Applicable : Not Applicable || United States : Michigan : Alpena || United States : Michigan : Ann Arbor || United States : Michigan : Brighton || United States : Michigan : Burton || United States : Michigan : China || United States : Michigan : Detroit || United States : Michigan : Fenton || United States : Michigan : Grand Rapids || United States : Michigan : Iron Mountain || United States : Michigan : Jackson || United States : Michigan : Kalkaska || United States : Michigan : Madison Heights || United States : Michigan : Marquette || United States : Michigan : Muskegon || United States : Michigan : Paw Paw || United States : Michigan : Port Huron || United States : Michigan : Saginaw || United States : Michigan : Sterling Heights || United States : Michigan : Troy

Work Arrangement: Hybrid


Role Value Proposition 

Delivers exceptional customer service and secures profitable revenue through the management of internal customer unit resources.


 Key Responsibilities

  • Leads and manage internal customer unit personnel to assure timely and accurate preparation and delivery of all services
  • Provides strategic guidance and outlook on managed block of business and for the customer unit
  • Manage all aspects of overall success for day-to-day customer servicing.
  • Works directly and closely with multiple customers, responding to requests and initiating contact in anticipation of emerging concerns and issues.
  • Anticipates operational problems and identifies opportunities for improvement through detailed knowledge of clients' businesses.
  • Works with internal resources such as Implementation, IT, contracts, legal and claims as a liaison to ensure timely, accurate delivery of services to clients; manages delivery of services provided by external vendors.
  • Works with management colleagues to create profitable case-specific business plans and to identify revenue growth and expense reduction opportunities.
  • Participates and support new business and renewal process through; strategy meetings, stewardship, developing proposals, meeting potential clients/brokers, and finalist meetings
  • Responsible for maintaining complete and accurate customer unit data on all internal reporting systems.
  • Manage and develop external broker and customer relationships and internal partnerships
  • Development and ongoing training and learning opportunities for managed team
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills


  • 8-10+ years of relevant product/industry experience
  • 5+ years of management/mentoring/leadership experience
  • Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness, as well as strong organizational skills.
  • Industry, enterprise, and client business acumen
  • Passionate and motivational, with excellent communication skills; Strong relationship building and collaboration
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
  • Comfortable adapting to ambiguity and changing priorities


  • Bachelor’s degree in related field preferred
  • Knowledge of Group Benefits core (particularly Life, Disability, and Dental) and voluntary products

Assignment Category

Full Time


Up to 50%

Business Category

US Business/Group Benefits

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago