Dental Claims Concierge

Date Posted: Sep 15, 2023

Location(s): Aurora, IL, US, 60504 Greenwood Village, CO, US, 80111 Irvine, CA, US, 92614 Bellevue, WA, US, 98004

Company: MetLife

Job Location: Hybrid role out of MetLife's Aurora, IL; Greenwood Village, CO; Irvine, CA; or Bellevue WA offices.  


Role Value Proposition: 

The Dental Concierge will provide personalized service for Dental customers with access to concierge services. Specific areas of focus include complex claim review, escalation resolution, and customer care.

A top candidate is self-motivated and drives to solutions, focused on customers and possesses experience in Dental Claims.


Key Responsibilities:  

  • Act as a "single point of contact" for assigned customers.
  • Responsible for consultative support of a complex client in partnership with sales and accounts.
  • Provide technical expertise with respect to customer plan provisions and have strong end to end business knowledge.
  • Review and respond to customer and member claim escalations to ensure timely complaint resolution.
  • Proactively coordinate with appropriate internal and external partners to obtain the necessary information to resolve issues and or requests. 
  • Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
  • Serves as a key resource and a subject matter expert to Customer Unit and National Accounts.


Essential Business Experience and Technical Skills:


  • High school diploma
  • An ability to work scheduled shifts during West Coast hours of operation of at least 8 AM to 4 PM.
  • 3-5+ years Dental Claims experience required with extensive experience managing complex client accounts and relationships, with focus on Dental and Account Management.
  • Strong knowledge of current process and technology in place to support the existing Customers.
  • Proficient with Microsoft Office software, particularly Excel and PowerPoint



  • Bachelor’s degree or equivalent business experience.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.


Business Category

US Business - Dental

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $61,000 - $75,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago