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Client Services Consultant II

Date Posted: Mar 9, 2019

Location: Aurora, IL, US, 60504

Company: MetLife

Location:  Illinois, Aurora

 

Role Value Proposition: 

The National Accounts Service organization and its Client Service Consultants are responsible for providing consultative service to our clients as their day-to-day single point of contact, while also partnering with our Sales team to achieve growth objectives.    

 

Key Responsibilities:

  • Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
  • Overall accountability for the day-to-day administration of multiple National Accounts clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
  • Project leader for the implementation of new clients and addition of MetLife product lines to existing clients. Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts.
  • Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems.

 

 Essential Business Experience and Technical Skills:

 Required:

  • BA/BS
  • 5+ years of related experience

 

 Preferred:

  • Extensive experience managing complex client accounts and relationships.
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Works autonomously; effectively handle multiple tasks and prioritizes deadlines appropriately.
  • Strong project management skills.
  • Self-motivated to learn more about the business and is proactive in personal development.
  • In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance


 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107447 


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago