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Client Services Consultant I

Date Posted: Jul 13, 2019

Location: Aurora, IL, US, 60504

Company: MetLife

Job Location :   Aurora, IL          Alternate Location :  None

Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide administrative and customer service to our group insurance clients. Work as part of the account team to manage customer relationships and satisfaction.


Key Responsibilities:

  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
  • Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
  • Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
  • Engaged in the process for the implementation of new clients and addition of MetLife product line to existing clients.
  • Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance.

Work as part of cross-functional project teams designed to support key Regional Market initiatives or to enhance operational effectiveness.
Essential Business Experience and Technical Skills:


  • 2+ years of related work experience and High School diploma or equivalent
  • Strong written and verbal communication skills
  • Works autonomously; effectively handle multiple tasks and prioritizes deadlines appropriately.
  • Strong project management skills.
  • Ability to balance client expectations with MetLife capabilities.
  • Proficient with Microsoft Office software.


  • Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.
  • College Degree preferred.  
  • General understanding of U.S. economy and employee benefits industry.


Business Category
Global Operations

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition # 109952

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago