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Client Services Analyst II

Date Posted: Jul 23, 2019

Location: Aurora, IL, US, 60504

Company: MetLife

Job Location: United States: Aurora: Illinois

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role delivers exceptional customer service, serve as a liaison between client, brokers, Third Party Administrators (TPA) and MetLife internal departments, resolve client inquires. Develops and maintains proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.

Key Responsibilities:

  • Day-to-day support for at least one TPA and monitors key financial parameters.
  • Participates in completing accounting processes, calculations and reports.
  • Provide day to day administration for clients.
  • Participates in new client implementation.
  • Contributes to building relationships with clients or distribution channels

Essential Business Experience and Technical Skills:


  • High school diploma
  • 5 year of customer service experience


  • Bachelor’s degree
  • Strong oral/written communication skills.
  • Strong problem solving and analysis.
  • Strong multi-tasking and prioritization.
  • Basic knowledge of group products, services and systems.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 110776 

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago