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Client Consultant

Date Posted: Dec 2, 2021

Location: Aurora, IL, US, 60504

Company: MetLife

Role Value Proposition: 

Provides administrative and financial support to brand new Regional Market healthcare sector group insurance clients and works with the Sales Team to deliver an excellent customer experience with MetLife through the administration of the group benefit products offered.
 

Key Responsibilities:  

  • Overall accountability for the day-to-day administration of multiple healthcare sector clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
  • Attend and actively participate in finalist meetings.
  • Responsible for client financial accounting,  billing and payments, reconciliation, and partnering with internal and external partners to ensure billing is entered accurately and timely.
  • Develops healthcare sector expertise through internal training and on the job experience.
     

Essential Business Experience and Technical Skills:

Required:

  • 3+ years of customer-facing experience including knowledge of Group Benefits products;  in particular Disability and Leaves Administration  and Dental
  • Accounting/math problem solving skills, including attention to detail, analytical thinking and decisiveness, strong proficiency in Microsoft Excel and Powerpoint
  • Excellent organizational, interpersonal, and project management and communication skills, both written and verbal.

 

Preferred:

  • Proficiency with Microsoft Excel and PowerPoint
  • Healthcare sector customer service experience
     

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

 

MetLife maintains a drug-free workplace.

 

 

Requisition #: 121244

 


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago