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Billing Account Representative

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Date Posted: May 10, 2022

Location(s): Aurora, IL, US, 60504 Bridgewater, NJ, US, 8807 Tampa, FL, US, 33647

Company: MetLife

Job Location: Virtual within a commutable distance of Aurora IL, Tampa FL, or Bridgewater NJ offices


Role Value Proposition: 

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  In this role you will be responsible for delivering high quality billing solutions and service excellence for our voluntary benefits customers. Facilitate a working dialog with clients and internal business partners in order to provide innovative solutions to the needs of our Voluntary Benefits clients. 


Key Responsibilities: 

  • Accountable for standard customers.
  • Monitor billing, transmission, and payment processes for assigned single-product customers.
  • Participates with new small to mid-sized accounts.
  • Works closely with Service partners to ensure a good Customer Billing Experience
  • Assists in trouble shooting issues and work with our internal IT partners to implement resolution.


Essential Business Experience and Technical Skills: 



  • High school diploma
  • 1-2+ years of  work experience
  • Strong Communication Skills, both Oral and Written
  • Organized and is able to multi task



  • Bachelor’s degree
  • Basic understanding of products, services, processes, and systems.
  • Basic Excel knowledge
  • Strong customer service skills.
  • Strong problem solving skills.



Business Category

Group Benefits


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago