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Affinity Consultant II

Date Posted: Jun 6, 2019

Location: Aurora, IL, US, 60504

Company: MetLife

Job Location:  Aurora, IL                                          Alternate Location:  Tampa, FL


Role Value Proposition: MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization in Global Technology and Operations (GTO).    In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.  Develop and execute project implementation plans for new client installations as well as for expanded product offerings to our existing clients.  Once an account is installed, provide ongoing support for account maintenance and engaged in escalated issues. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.




Key Responsibilities:

  • Lead on developing, executing and tracking a project plan for both implementations and ongoing account management. Primary contact to provide excellent post-sale high level customer service and solve escalated issues
  • Problem solve on implementations and conference calls and provide management with clear updates on issues and potential escalations
  • Accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members. Develop strong expert relationships with brokers/consultants
  • Research and define opportunities to improve profitability and retain customers
  • Monitor pricing/product mix opportunities and organize marketing plans to grow current membership or cross-sell other products.
  • Understand benefit offerings to group insurance accounts to provide enrollment material and client communications and attend client and industry events to represent MetLife
  • Coordinate rate proposals with underwriting and sales
  • Maintain up-to-date client databases, business plans and legal requirements
  • Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams


 Essential Business Experience & Technical Skills:


  • 5+ years of sales and/or customer service experience in the insurance industry
  • Understanding of employee benefits (worksite and voluntary)
  • Strong interpersonal skills, as well as excellent written and verbal communication skills
  • Ability to present and speak in front of large audiences
  • Account management, project planning and problem solving experience
  • Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
  • Ability to consistently meet tight deadlines and work under pressure
  • Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)



  • Bachelor’s Degree
  • Must be self-motivated, and work well independently and as part of a team
  • Life and Health License
  • Prior expertise in the PEO or Third Party Association space and/or insurance industry (sales, underwriting, operations)
  • Flexible schedule, and able to work as needed outside of standard business hours


10 to 25%


 Business Category

Global Operations




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.






MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition # 106053

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago