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Affinity Consultant II

Date Posted: Dec 26, 2018

Location: Aurora, IL, US, 60504

Company: MetLife

Location :  Aurora, IL           Alternate :  Tampa, FL

 

Role Value Proposition: MetLife is leading growth in the market with a dedicated focus on Specialty Market relationships. Our Specialty Market relationships generally range in size from 500-10,000+ eligibles.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization in Global Technology and Operations (GTO).    In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.   Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.

 

Key Responsibilities:

  • Responsible for account management and oversight  of deliverables including product for Specialty Market customers. Leads discussion on complex policy/certificate issues with customer. Oversight of delivery and final customer signoff.

  • Manages customer relationships; Handles escalated customer issues for assigned customer base; Attends client meetings where appropriate;

  • Manages timely delivery of reporting by team; Partners with Financial Team to ensure exceptional service is delivered to customer.

  • Leads and/or provides strategic guidance of/for Customer Implementation. Negotiates discrepancies between client requirements and MetLife policy/certificate or contract language.

  • Process: Develops/reviews implementation project plans, is accountable for management of project expectations/results; Balances client needs with MetLife capabilities, allocates resources as appropriate;  Manages Contract development, review and sign-off.

     

    Essential Business Experience and Technical Skills

    Required Experience:

  • 3 plus years’ experience in customer/broker service

  • Proactively manage metrics and seek out opportunities for improvement.

  • Proficient in MS Office, particularly Excel and PowerPoint

    Preferred:

  • Bachelors degree

  • Experience in the PEO, Trust or Union space

  • Ability to learn new systems and maneuver within multiple complex systems at the same time

  • Strong organizational skills and ability to manage across a matrix team

  • Strong product knowledge and financial acumen to help brokers and customers understand rates and changes and Partner with the Account Executives to sell and grow the business.

  • Able to independently deal with escalations and bring them to resolution.

 

 

        Travel

        0% - 10%

 

         Business Category

         Global Operations

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition # 106053


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago