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AVP- Regional Market UW

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Date Posted: Jul 28, 2022

Location(s): Aurora, IL, US, 60504 Kansas City, MO, US, 64116

Company: MetLife

Title: Underwriting Assistant Vice President 


LOB/Department: US Business 


Location: Hybrid - US-IL-Aurora-177 South Commons Drive (229) (Primary), US-MO-Kansas City-4150 N. Mulberry Drive (2038)


Reports to: Vice President


Summary of Responsibilities:


This position provides strategic leadership of the Underwriting Operations with primary focus on regional market business operations in the 2-5,000 lives marketplace. This position is accountable for overall functions of Regional Market Underwriting which includes new business and renewals, persistency, quality, underwriting processes, strategy and training. Additionally, the incumbent owns the total customer financial experience which includes outcomes aimed at profitable growth including earnings, revenue, and expense management.


Principal Responsibilities:



§ Owns regional financial responsibility for both the planning and execution of all management decisions (earnings, revenue, expenses, processes)

§ Financial responsibility for Underwriting, both for new business and renewal underwriting decisions in order to write and renew customers/coverages while managing to desired target margins.

§ Facilitates strategic planning and partnership with Sales Market Leaders and brokers to promote a service experience that differentiates MetLife in the marketplace and creates cross buying, persistency and overall growth

§ Recruits, develops, coaches and retains diverse management and associate talent

§ Responsible for the development of talent and the overall employee experience

§ Maintains an environment providing for motivation, participation and the opportunity for employee initiative

§ Work with external vendors and internal partners – Service, Sales, Products, Marketing, IT, E-Business, National Accounts, Legal, Service Delivery, and Finance – to develop and continually refine the underwriting process and technology to drive key business results such as persistency, closing ratio, task time, and margins.

§ Builds strong working networks with customers, intermediaries, MetLife partners and associates both internal and external, all necessary for profitable growth

§ Participate in the development of key metrics for underwriting quality, timeliness, unit cost, and sales/products/broker/employee satisfaction and monitor measurements for business effectiveness

§ Partner with National Accounts to leverage underwriting expertise, experience, and resources.

§ Removes obstacles to growth


Knowledge/Skills/Competencies Required:


§ Time Management, organization, and ability to delegate Communication – Maintain open, credible lines of communication with associates. Utilize effective negotiation skills. Communicate high standards of performance. Excellent presentation skills.

§ Coaching – Provide timely, candid feedback. Promote teamwork and support associates. Evaluate performance objectively. Strong people management skills

§ Leadership –Manage creatively to meet changing market and organizational needs. Make timely, practical decisions. Manage issue escalation and problem resolution. Strong leadership skills in leading cultural change in an evolving organization.

§ Initiative –Must be a catalyst for change to reinvent processes and ways of thinking to differentiate MetLife in the marketplace. Develop new ideas and direction to support US Business goals. Adapt to change quickly and easily. Anticipate and identify strategic and tactical issues.

§ Demonstrate strong, innovative critical thinking skills.

§ Partnership – ability to develop an effective network within MetLife to achieve objectives and meet customer needs and expectations

§ Knowledge - in-depth knowledge of the following areas:

§ Underwriting end to end process

§ Products and services

§ System applications used in underwriting process

§ Pricing rules

§ Contractual and administrative documents

§ Possess strategic thinking long-term solutions.

§ Ability to manage an operating budget.

§ Excellent project management skills.

§ Strong Word, Excel, Power Point skills.

§ Ability to travel (5-15%)




Salary Grade

14 M


Contact Information

Bernadette Jones



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 


The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago