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Client Services Consultant II

Date Posted: Nov 10, 2020

Location: Atlanta, GA, US, 30328 Tampa, FL, US, 33607

Company: MetLife

Role Value Proposition: 

Provides administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.
 

Key Responsibilities:  

  • Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Participates in client account audits and strategic planning process.
  • Partners with Financial team in completion of client reports; analyzing results and identifying trends.
  • Leads and coordinates implementation of the addition of MetLife products on a global basis.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Perform other related duties as assigned or required

 

Essential Business Experience and Technical Skills:

Required:

  • 2-3+ years of relevant experience
  • Proficiency with Microsoft Excel and PowerPoint
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines.
  • Self-motivated to learn more about the business and is proactive in personal development
  • Ability to balance client expectations with MetLife capabilities

 

Preferred:

  • BS/BA Degree is preferred
  • Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. 
     

Business Category

Group Benefits

 

Number of Openings

1

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $600 billion of total assets under management as of December 31, 2019. We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

Requisition #: 115444

 


Nearest Major Market: Atlanta