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Client Services Consultant I

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Date Posted: Jul 27, 2022

Location(s): Atlanta, GA, US, 30328 Tampa, FL, US, 33647 Aurora, IL, US, 60504

Company: MetLife

Job Location: Atlanta, GA; Tampa, FL

Alternate Location: Aurora, IL

 

Role Value Proposition: 

Provides day to day administration and management of at least one National Account client including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests.

 

Key Responsibilities:  

  • Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting.
  • Partners with Proposal Unit to research and respond to RFP questionnaires.
  • Aids in implementation of new clients and addition of MetLife product lines to existing clients.
  • Assists in setting up product and client specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
  • Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.
  • Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.
  • Performs other duties as assigned or required. 

 

Essential Business Experience and Technical Skills:

 

Required:

  • High School Diploma and 1-2 years of experience.
  • Ability to communicate clearly both verbally and in writing.
  • Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
  • Customer service and relationship management skills.
  • Understanding of how to provide exceptional customer service and how to develop relationships.
  • Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.
  • Proficient problem solving skills.
  • General understanding of U.S. economy and employee benefits industry.
  • Proficient with Microsoft Office software.

 

 Preferred:

  • Bachelor’s Degree  

 

Travel

20-25%

 

Business Category

US Business - National Accounts

 

Number of Openings

1

 

"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Atlanta