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Implementation Specialist II

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Date Posted: Sep 21, 2022

Location(s): Alpharetta, GA, US, 30009

Company: MetLife

Role Value Proposition:


Responsible for the successful reconciliation and data management of participant indicative data and the technical implementation for new Pension Risk Transfer (Closeout) sales. This includes data loading to various systems, providing support to the Operations Group on pricing issues, handling administrative requests, verbal/written participant communication and amendment pricing for existing closeout cases, also responsible for specific implementation tasks and milestones. Understand market environment and customer needs and develop solutions to best meet their needs and contributes to growth in Pension Closeout business.


Key Responsibilities:

· Ability to successfully reconcile participant indicative data and develop expertise related to the technical aspects of employee benefits and pension contracts

o Support Retirement & Income Solutions (RIS) initiatives and projects as needed through demonstrated knowledge of employee benefit and pension plans and systems used in their administration

o Complete the data exchange section of implementation within appropriate time parameters, including testing of system load and reconciliation of payor and census files

o Work to resolve any conflicts that could potentially put deadlines in jeopardy of not being met

· Working autonomously, utilize product knowledge to perform complex technical implementation and data management/reconciliation tasks for new Pension Risk Transfer (Closeout) sales that includes:

o Interpret contracts provisions

o Review initial contract drafts to verify that MetLife systems are capable to support the provisions and suggest system enhancements as needed

· Manage transition of contract administration to the appropriate associate after implementation of a new contract and serve as an ongoing resource (Subject Matter Expert) for administrative and customer-service issues

· Provide effective end-to-end support for IT process improvements

o Document potential improvements, develop recommendations for manager approval, coordinate with IT to document the business requirements, perform UAT and review test results


Essential Business Experience and Technical Skills:



· 4+ years of experience in Pension and Retirement Benefits is strongly preferred

· Proficiency with Microsoft Office tools, particularly Microsoft Excel

· Excellent organizational, interpersonal, and communication skills, both written and verbal

· Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible


· Team leadership and team building skills

· Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness



Salary Grade




Less than 10%


Business Category

U.S. Business – Retirement & Income Solutions




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta