Our New Omaha Customer Care Center is Waiting for Your Call

MetLife is building a new customer service center in Omaha, and we want you to play a big role in making it as great as possible.

If you’re an experienced, dedicated customer service representative who wants to help our millions of customers around the globe achieve financial security and independence, this new MetLife Global Customer Care center is the place you want to be. Our global team helps our customers navigate life’s journey in many regions and cultures. In turn, we help our employees grow and thrive by providing training and development, emphasizing health and wellness, and promoting diversity and inclusion.

Because this Customer Care center is new, it represents a unique opportunity to “get in on the ground floor” and grow your career with MetLife while you help grow our new Customer Care Center right here in Omaha.

You can make a difference!

We work hard to foster an inclusive working environment. When you walk through the doors of our new Omaha center, you will be valued for all aspects of who you are as an individual. That is not just a promise… it is a guarantee.

Why? Because we have learned that diverse teams generate more innovative ideas, and people who feel included are more productive and enjoy their work. What’s more, our Customer Service Consultants respond to millions of inquiries each year from customers representing a wide variety of cultures and lifestyles. The more diverse our workforce, the easier it will be for these customers to do business with us.

In short, we strive even harder to be open and inclusive, proudly taking and applying the best ideas from every part of our company. United by our purpose, we live by a collective commitment to honesty, integrity and diversity.

One Global Team...

…that always puts the customer first.

Our consultants are organized into small teams dedicated to supporting product areas and businesses, ensuring our customers are getting the specialized attention they need. And from these many parts emerges one global team always looking for simpler ways to connect customers to the best solutions.

No two days are ever the same in a MetLife Global Customer Care center-which means you’ll never know what exciting new challenge or opportunity that next call or email will bring you.

Here are just a few of the responsibilities we’ll send your way:

  • Provide excellent service responding to telephone or email requests from MetLife customers who have insurance or other financial service products or benefits plans
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures and more
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas… and follow up to ensure completion
  • Enhance and strengthen the relationship between the customer and MetLife by using strong communication skills, keen listening skills and empathy
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry

Investing in your future...

…and rewarding your efforts

While you help our customers protect their futures, we, in turn, will help make your future with us as rewarding as possible. We will help you grow and thrive by providing training and development, emphasizing health and wellness and promoting diversity and inclusion. We are committed to helping you build a career and rewarding your hard work. Beyond your leaders and co-workers investing in your success, we offer a comprehensive benefits package that includes:

  • Medical
  • Dental
  • Life insurance
  • Retirement plans
  • Paid holidays
  • Vacation time
  • Programs designed to strengthen and reward your performance

If you’re ready to join a workplace culture in which you’ll be engaged, motivated and inspired – and where you will find endless opportunities to develop your unique abilities and talents – we would welcome having you help us deliver for our customers and fuel our success.

Now is an exciting time to be part of MetLife… join us!