Global Customer Solutions Careers

MetLife, a Fortune 50 company, is one of the largest global providers of insurance, annuities, and employee benefits and asset management, helping its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has helped generations of customers protect their property, finances, family and future. We now have over 90 million customers in over 60 countries.  

In Global Customer Solutions, connecting with customers is our passion and something we strive for with each interaction. With five JD Power certifications in the last three years and top quartile customer satisfaction across all measures, it’s clear that our journey to expand into new channels, adopt game-changing technologies and build an ownership culture is paying off.

We currently have brick & mortar contact center locations in Warwick RI, Dayton OH, Oriskany NY, Omaha NE and Cary NC, with a large virtual presence. Continued sustained growth is expected across most of our locations.

Culture and Benefits

Whether you are helping prospective customers purchase the best products to meet their needs, or offering top-notch service to existing customers, you will spend your day on the phone engaging with people, and you’ll hang up at the end of the day knowing that you made a difference — every single day. Our work environment is structured to foster creativity and teamwork. Several of our office buildings have recently undergone extensive renovations, where you will find a collaborative open space concept with a focus on wellness at work- with amenities such as stand-up desks, treadmill-equipped workstations, quiet zones, state-of-the-art videoconferencing rooms, and on-site fitness centers and coffee bars.

Beyond your leaders and co-workers investing in your success, we offer a comprehensive benefits package that includes medical, dental, life insurance, retirement plans, paid holidays and vacation time, and programs designed to strengthen and reward your performance.

Get behind a brand that’s recognized globally and a company that’s been trusted by customers for more than 150 years.

Our business is about building relationships, and that starts with YOU.

Inbound Sales

Within Global Customer Solutions, our Property & Casualty Direct Sales team is committed to providing a world-class customer experience one call, one interaction at a time. We leverage data to optimize our leads, apply proven sales practices to heighten every conversation and implement innovative technologies that enhance our ability to close sales and win in market every day.

Achieve Your Potential

Members of our team are empowered to win through collaboration, coaching and technology. Put your skills to work while investing in your success — and your future. You’ll be inspired by a team that consistently breaks records year over year. And, with training, tools and resources designed to support you every step of the way, you have the power to achieve your fullest potential right here in Global Customer Solutions Sales.

Your Success is Our Success

In Global Customer Solutions Sales, we’re committed to building on our strong momentum to help you take your career to the next level. Our success hinges on a local site-based leadership structure. The team is like family, and you’ll feel that from the time you walk through the door. We are committed to driving excellence through the implementation of industry-leading strategies that help you sell.

We are building a World Class Sales Organization where you can grow your career with a Fortune 50 Company. And we are looking for motivated, competitive, career-oriented talent to join our team-- If this sounds like something you want to be a part of, apply today!

Customer Service

If you want to help our millions of customers around the globe achieve financial security and independence, this is the place you want to be. Our global team helps our customers navigate life’s journey in many regions and cultures. In turn, we help our employees grow and thrive by providing training and development, emphasizing health and wellness, and promoting diversity and inclusion.


A Collaborative Approach to Customer Care

Our consultants are organized into small teams dedicated to supporting product areas and businesses, ensuring our customers are getting the specialized attention they need. And from these many parts emerges one global team always looking for simpler ways to connect customers to the best solutions.

No two days are ever the same in a Customer Service Representative role- which means you’ll never know what exciting new challenge or opportunity that next call or email will bring you.


We’re Invested in Your Future

While you help our customers protect their futures, we, in turn, will help make your future with us as rewarding as possible. We will help you grow and thrive by providing training and development, emphasizing health and wellness and promoting diversity and inclusion. We are committed to helping you build a career and rewarding your hard work.

If you’re ready to join a workplace culture in which you’ll be engaged, motivated and inspired – and where you will find endless opportunities to develop your unique abilities and talents – we would welcome having you help us deliver for our customers and fuel our success.