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Sales Support Consultant I

Date Posted: Nov 29, 2017

Location: Dayton, OH, US, 45448

Company: MetLife

Job Summary: 


Perform sales support related activities to optimize the quality of agency reporting, agent communications and to promote and enhance future the sales outcomes of the supported sales force. 


  • Maintain databases or sales tracking systems
  • Research, analyze, and address inquiries and administration issues from the supported producers, brokers, agents or prospect contacts.
  • Facilitate resolution of their inquiries and issues typically via phone calls, correspondence or emails. 
  • Compile sales data or metrics from the sales force.
  • Analyze, interpret and report out on sales results to guide business decisions.


Functional Responsibilities:  


  • Attain a very thorough and competent level of system, carrier and product knowledge and agency processes
  • Be able to address producers, brokers, agents and agency associates inquiries efficiently, accurately professionally and independently. 
  • Perform job functions according to substantially diversified but established procedures and standards
  • Strategic thinking and enhanced problem solving abilities.  
  • Subject to general supervision. 
  • Performs other related duties as assigned or required.


Supervisory Responsibilities:  None.  May provide guidance to junior members of the team.

Required Experience:


  • 3+ years relevant business experience


Preferred Experience:


  • Working knowledge of Vertafore AMS360 or similar agency management system
  • Working knowledge of SalesForce
  • Proficiency with Microsoft specifically Excel and Outlook
  • Excellent verbal and written communication skills



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 91261 

Nearest Major Market: Dayton