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Annuity Operations Representative II

Date Posted: Nov 29, 2017

Location: West Des Moines, IA, US, 50266

Company: MetLife

Job Location: United States: West Des Moines, IA  

 

Job Summary:

Performs duties related to annuity death claim processing. Processes death claims, updates data in systems, and/or provides general clerical and administrative support.

    

Functional Responsibilities:

  • Follows procedures to process death claim transactions Corresponds with agents, beneficiaries, and other departments regarding pending cases
  • Responsible for the accurate handling and timely execution of Death Claim cases
  • Must provide an elite customer services experience
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and MetLife guidelines.
  • Report any potential fraudulent, money laundering, or unethical requests that have been reviewed.
  • Performs other related duties as assigned or required

 

Essential Business Experience and Technical Skills:

  • High school diploma
  • 2-4 years of relevant business experience
  • Working knowledge of insurance products and applicable policies, procedures, and guidelines

 

Business Category

Operations

 

Number of Openings

2

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: Des Moines