Share this Job

Plan Change Analyst II

Date Posted: Jan 22, 2022

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: Tampa, FL  


Role Value Proposition: 

MetLife is leading the global transformation in its industry for digital solutions and administrative services and we are looking for you to make bold moves driving and executing on new culture change for how we do business as well as ensuring delivery on key business critical metric commitments as part of the Small Market Organization in Group Benefits.  In this role you will partner closely with your leadership team, peers and other key business stakeholders (brokers, customers) to serve as the MetLife advocate to support all day-to-day client administrative needs for installations, client service and plan changes for small market group employer groups while delivering “world class service”. You will evaluate these administrative processes to ensure all necessary documentation is received in good order.  Will act as the subject matter expert for operational and service request for internal team and large -scale enterprise projects for small market. This role reflects the willingness and freedom to create innovative solutions to across core business challenges within MetLife. 


Key Responsibilities:  

  • Obtains complete documentation for both new business and inforce customer inquiries. Reviews request for accuracy and compliance with underwriting guidelines and state regulations. Retrieves any missing data from the Broker and/or Sales Representative.
  • Provides deliverables Broker, Sales Representative, or client such as confirmation letter/email, Certificates, Policy Amendments, bills, in a professional and market ready manner.
  • Updates all applicable systems accurately and timely for all transactions across both core/vb products.
  • Educates internal and external parties on end to end administrative process for small market clients. Achieves metrics that have been established for the department by management for completion of any systematic work.
  • Serves as a learning partner to less experienced team members and partners.
  • Actively participates in identifying and resolving system and processing defects and brings to the attention of the Team Lead(s)/Manager.
  • Identifies opportunities for improvements to avoid processing problems.
  • Proactively maintains knowledge on key functional process and administrative systems.
  • Provides aid as needed for both on & offshore associates.
  • Experience leveraging business acumen for long-lasting client relationships and results
  • Performs other related duties as assigned or required.
  • Ensure appropriate resolution of client issues by engaging relevant internal stakeholders and delivering recovery plans where appropriate and in a time sensitive manner.


Essential Business Experience and Technical Skills:

  • Typically has a BS/BA degree or relevant years of industry experience
  • Small and Regional Market Knowledge (at least 1- 3 years)
  • Ability to make decisions independently, requiring minimal supervision. Demonstrated problem-solving skills. Self-motivated, well organized and flexible with a sense of urgency approach.
  • Excellent listening, oral and written communication skills.
  • Ability to find creative and innovative solutions to business problems.
  • Self-motivated to learn more about the business and is proactive in personal development
  • Competencies: Producing results, decision making& critical thinking, service excellence, managing multiple priorities, influencing, relationship management, operational functions, and e-business 


Preferred Experience


  • Experience in insurance/financial systems
  • Experience with digital/online customer service
  • Experience with external clients
  • Prior work experience with large scale company



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120781


Nearest Major Market: Tampa