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Statement of Hlth Reviewer II

Date Posted: Nov 30, 2017

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location: Oriskany, NY

 

Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will reviews, researches, and evaluate pended Statement of Health submissions to determine if statement is able to be processed in accordance with policy provisions.

 

 

Key Responsibilities:

  • Identify and obtain missing information required to evaluate SOH form and input missing information into system.
  • Interpret customer SOH provisions and process accordingly.
  • Determine the insurability of the financial risk, based on the initial review of SOH and all medical information provided.
  • Respond to written and/or telephone inquiries from policyholders, employees, and Account Reps.
  • Provide guidance on SOH /enrollment processes and resolve customer issues swiftly & thoroughly.
  • Maintain an understanding of the difference between MLM and SM customers and process accordingly.
  • Evaluate SOH forms to identify situations requiring referral to Medical Underwriter. Work with our internal customer administrative staff to clarify SOH provisions and resolve discrepancies.
  • Maintain good rapport with internal & external customers by taking ownership and projecting an attitude of service.
  • Work on special projects as needed.
  • Perform other duties as required..

 

Essential Business Experience and Technical Skills:
Required

  • 1-3 years yrs. clerical or customer service experience
  • High School Diploma required

Preferred

  • College Degree
  • Analytical ability and good judgment in evaluating Statement of Health submissions

 

Travel

0-5%

 

Business Category

Global Technology and Operations

Number of Openings

1

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 92507 


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