Share this Job

Director - LTD Claims

Date Posted: Feb 27, 2019

Location: Aurora, ME, US, 04102

Company: MetLife


Job Location: United States : Aurora, IL     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.   This role, for a Director of Long Term Disability, will be accountable for the development and execution of claim operations strategy, claims process, metrics, budget development, expense management, staffing and relationships with all partners.


Key Responsibilities: 

  • Provides coaching, mentoring, and direction to associates.
  • Manages and is accountable for claims operation for significant block of group disability business, such as LTD or integrated claims.
  • Anticipates, resolves and responds to claim problems or productivity issues for block of business.
  • Leads team members to resolve complex or highly escalated claims management issues.
  • Builds and manages partnerships with internal / external customers.
  • Assesses business solutions and process improvements, obtains resources to implement improvements.
  • Provides leadership on major initiatives to affect work and direction of claims organization.
  • Ensures compliance with operational standards, performance guarantees, service level agreements.
  • Understands and articulates financial impact with respect to claims management, resource utilization, staffing, productivity, quality, inventory, process design and controls, service, expense management. 
  • Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development. 
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 10+ yrs. related experience



  • Bachelor’s degree
  • 12+ yrs. related experience
  • Strong communication skills, both written and oral.
  • Strong people management experience.
  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
  • Strong problem solving and analytical skills.
  • Ability to work independently.
  • Comfortable working with multiple priorities in a changing environment.
  • Ability to prioritize and maintain quality.
  • Strong customer satisfaction focus.









“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106546 

Nearest Major Market: Portland Maine