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Sr. Business Systems Analyst

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Date Posted: Jun 11, 2022

Location(s): Greenville, SC, US, 29601 Cary, NC, US, 27513

Company: MetLife

Title:  Senior Business Systems Analyst

Location:  Greenville, SC (preferred) or Cary, NC. 

Hybrid Role:   3 days in office, 2 days work from home


The Senior Business Systems Analyst will work with the business partners to gather functional requirements and design documentation for IT Service Management using ServiceNow.  The application projects include new development, enhancements, and production fixes.  The position requires strong communication skills to lead and interact with business partners, developers, testing, and other associated teams.  Proficient in producing business requirements and working with all teams to ensure accurate requirements are documented.  The position requires knowledge of the Agile Software Development Life Cycle. The candidate must have experience adapting to an environment with periodic changing of business priorities.

Principal Responsibilities:

  • Act as a primary SME liaison between business users and IT project team.
  • Communicates effectively with all levels of the organization both in writing and orally.
  • Manage user expectations and requirements scope.
  • Has worked in ServiceNow or another IT Service Management tool and understand IT Service Management (ITSM) process.
  • Lead requirements elicitation, definition, and documentation with business and partner teams.
  • Participates and documents in fit/gap analysis of functional requirements.
  • Use of Agile SDLC methodology using User Stories, Sprints, and Scrum meetings.
  • Facilitate functional requirements walkthroughs with developers and testing team.
  • Reviews design and prototypes with business partners.
  • Review and creates test cases to test the functionality of the stories for accuracy and thoroughness.
  • Work closely with Project Manager, architects, developers, testers, business partners, and applicable outside entities (vendors and others).
  • Contribute to development of user guides, reference manuals, training materials and code release artifacts as appropriate.
  • Actively participates in change management activities.  Experience in creating change tickets in ServiceNow or another ITSM tool.
  • Actively participates in production deployments to validate changes in production.
  • Works with Project Manager to ensure compliance to Agile System Development Life Cycle (SDLC).
  • Provides estimates for work efforts on new projects, user stories, and sprint planning.
  • Provides weekly status reports to project manager and business partners.
  • Reviews project status with senior management periodically.
  • Ability to interact with business partners independent of direction.
  • Perform related duties as assigned or requested


Required Experience:

  • 3 to 5 years of business systems analysis experience.
  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration or work related positions.
  • 1 + years of IT Service Management processes and tools (Incident, Problem, Change, Service Catalog, Asset Management, Knowledge)
  • 1 + years of Agile methodology


Preferred Experience:

  • ServiceNow experience is preferred
  • Use of User story experience is preferred


Business Category


Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 125704


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina