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Director - Pension Risk Transfer Implementation

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Date Posted: Mar 19, 2023

Location(s): Remote, US, 0

Company: MetLife

Job Location: Open to anywhere in the US

Role Value Proposition

The Retirement & Income Solutions (RIS) Annuity business is seeking a Director – PRT Implementation, a key and highly visible leadership role within the US Pensions team, the RIS Leadership Team and the overall MetLife U.S. Business.  Reporting to the Head of Pension Risk Transfer Implementation, this role will provide leadership and drive strategic initiatives for the implementation of all Pension Risk Transfer (“PRT”) clients. The PRT business is a ~$60BN business that provides sophisticated contract solutions to corporate defined benefit pension plans that offer lifetime income options to future annuitants. MetLife is pleased to be a leading annuity provider in the PRT market.

Key Responsibilities

  • Provides leadership and oversight for the client relationship of the implementation process of the Pension Risk Transfer business. 
  • Manage a team of approximately 4-8 Implementation Managers with full people management responsibilities, including hiring, terminations, promotions, performance and compensation management. 
  • Ensure the success of a new case implementation including owning client relationship, adherence to implementation timeline and timely completion of post-sale amendments
  • Create and implement a strategy for supporting current and future business needs. 
  • Represent MetLife in operations discussions with external prospects, clients, and intermediaries on both new and existing opportunities; develop customer centric solutions to their issues/problems
  • When needed, represent MetLife at industry and broker conferences for the Pensions businesses
  • Participate in client meetings to ensure the delivery of excellent customer service. 
  • Anticipate operational problems and identify opportunities for improvement. 
  • Interface with internal partners such as operations, pricing, legal to ensure all client needs are met and proper handoffs are made.
  • Partner with IT to identify areas where we can make significant enhancements within the customer environment by helping to increase productivity and improve customer service. 
  • Process owner of case implementation process in assigned business area.  Develop policy and procedures for the function.

Essential Business Experience and Technical Skills


  • Bachelor’s degree in related field
  • Minimum of 3 years of formal leadership experience
  • Must possess strong leadership skills with proven ability to lead, develop and motivate teams. 
  • Strong analytical, oversight management and relationship management skills. 
  • Excellent organizational, interpersonal, and communication skills. 
  • Project management skills including problem solving attention to detail, analytical thinking, and decisiveness. 
  • Proven ability to manage highly complex projects with fast-moving deliverables.


  • 10 years in financial services industry with experience in sales, marketing or client/relationship management.
  • Technical and product knowledge of annuity products (retirees and deferreds) and the processes used to support these products is desired
  • Pension Risk Transfer experience is strongly preferred


Business Category


Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is 93,700 to 157,900. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.